Frequently Asked Questions (FAQ)

The following list summarizes the most frequent questions our customers have. In case your question is not listed below, please be free to give us a call at 833-844-7643, our Customer Service team will be more than happy to assist you.

TICKET LISTINGS

What are the seat numbers?
To protect the privacy of both the buyers and sellers, specific seat numbers are not disclosed until the order has been processed.
Are the seats together?
Unless otherwise noted in the ticket listing, all seats are together, side-by-side.
Can I get tickets last minute?
Yes, for a number of our listings we provide last minute delivery options, including E-Ticket download, Will Call, and Local pickup options. Please make the designated selection upon checkout.
Why can’t I see the seat numbers?
Ticket-Offices.com does not disclose seats numbers publicly for security reasons and to prevent fraud.
Why is the name on the ticket different than mine?
The name on the ticket is that of the original purchaser. Your tickets are valid for entry!

TICKET DELIVERY

How will I receive my tickets?
  • Fedex - Your tickets will be delivered via Federal Express. You will receive an email with your FedEx tracking number once the tickets are shipped
  • Email - Your tickets will be delivered via email
  • Instant Download - You will be emailed a link to download your tickets
  • Will Call - Your tickets will be left at Will Call for pickup before the event

WEBSITE SECURITY

Are my tickets guaranteed?
Ticket-Offices offers a 100% Ticket Guarantee. We guarantee that your tickets are 100% valid, that you will receive the exact seats you ordered, that you will receive a full refund for a canceled event, and that you will receive your tickets on time for the event.
Is the transaction secure?
Absolutely, you can shop with confidence at Ticket-Offices.com. Our site is tested and certified daily to help protect you from online security threats. Your personal information is protected by our 128-bit encrypted servers. We do not sell your personal information to third parties. We utilize cutting-edge SSL technologies to help facilitate your secure buying experience.

CANCELLED EVENTS

What if my event is Cancelled?

You will receive a full refund of your order if the event has been cancelled.

For a more detailed information, please refer to our Terms & Conditions section.
Coronavirus Update